BlackCrate Co. Privacy Policy
Effective Date: April 27, 2026
This Privacy Policy explains how BlackCrate Co. collects, uses, and protects your personal information when you visit blackcrateco.com or use our services. By using our website or booking our services, you agree to the practices described below.
BlackCrate Co. Privacy Policy
Effective Date: April 27, 2026
1. Introduction
BlackCrate Co. ("we," "us," or "our") operates blackcrateco.com and provides reusable moving crate rental services in Nashville, Tennessee and surrounding areas. This Privacy Policy describes how we collect, use, share, and protect your personal information.
By accessing our website or booking our services, you agree to the collection and use of your information in accordance with this policy. If you do not agree, please do not use our services.
2. Information We Collect
Information you provide directly:
Full name
Email address
Phone number
Current home address (delivery address)
New home address (pickup address)
Apartment access codes or building entry information
Payment information — processed securely by Stripe and Squarespace Payments. We do not store your full card number.
Any messages or notes submitted through our contact or booking forms
Information collected automatically:
Browser type and device information
Pages visited on our website and time spent
Referring website or source
General geographic location (city or region level)
Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
Process and fulfill your crate rental booking
Schedule and coordinate delivery and pickup logistics
Send booking confirmations, reminders, and follow-up communications
Respond to your questions, messages, and support requests
Charge applicable fees including rental fees, extension fees, and damage or loss fees
Improve our website, services, and customer experience
Send occasional updates, promotions, or service announcements — you may opt out at any time by replying to any email with 'unsubscribe'
4. Payment Processing
All payments are processed securely through Stripe, Inc. and Squarespace Payments. BlackCrate Co. does not store, view, or have access to your full credit card number or banking details. These processors are PCI-DSS compliant and bound by their own privacy policies.
Your payment method may be stored securely on file through Stripe to facilitate charges for lost or damaged crates as outlined in our Terms & Conditions. You may request removal of your saved payment method at any time by contacting us.
For more information on how Stripe handles your data, visit stripe.com/privacy.
5. Sharing of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service providers: Stripe (payment processing), Squarespace (website hosting, scheduling, and email), and Acuity Scheduling (appointment management). These providers receive only the data necessary to perform their functions and are bound by their own privacy policies.
Legal compliance: If required by law, court order, or government request, we may disclose your information to comply with applicable legal obligations.
Business protection: To protect the rights, property, or safety of BlackCrate Co., our customers, or the public.
Business transfer: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction.
6. Cookies and Tracking
Our website uses cookies to improve your browsing experience, analyze traffic, and understand how visitors interact with our site. Cookies are small text files stored on your device.
You may disable cookies through your browser settings. Please note that some features of our website may not function properly if cookies are disabled. We do not use cookies to display third-party advertising.
7. Data Retention
We retain your personal information for as long as necessary to:
Fulfill the purposes described in this policy
Comply with our legal obligations
Resolve disputes and enforce our agreements
Maintain records required for tax and accounting purposes
When your information is no longer needed, we will delete or anonymize it in a secure manner.
8. Your Rights and Choices
You have the following rights regarding your personal information:
Access: Request a copy of the personal information we hold about you.
Correction: Request that we correct any inaccurate or incomplete information.
Deletion: Request that we delete your personal information, subject to legal retention requirements.
Opt-out: Unsubscribe from marketing emails at any time by replying 'unsubscribe' to any email.
Saved payment removal: Request removal of your saved payment method on file.
To exercise any of these rights, contact us at team@blackcrateco.com. We will respond within 30 days.
9. Data Security
We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
Encrypted payment processing through Stripe and Squarespace Payments
Secure website hosting through Squarespace
Limited access to customer information on a need-to-know basis
No method of data transmission or storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.
10. Children's Privacy
Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will delete it promptly. If you believe we have collected information from a minor, please contact us at team@blackcrateco.com.
11. Third-Party Links
Our website may contain links to third-party websites such as Stripe, Google, or social media platforms. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make changes, we will update the Effective Date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
13. Governing Law
This Privacy Policy is governed by the laws of the State of Tennessee. Any disputes arising from this policy shall be resolved in the courts of Davidson County, Tennessee.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
BlackCrate Co.
Nashville, Tennessee