Effective Date: 4/15/2026

By booking and using services from BlackCrate Co. (“Company”), you (“Customer”) agree to the following terms:

• Rental periods are defined at the time of booking.

• Equipment must be available for pickup on the scheduled date.

• Late returns may incur additional fees at the Company’s discretion.

• Full payment is due at the time of booking unless otherwise stated.

• Customer authorizes BlackCrate Co. to charge the payment method on file for:

  • Rental fees

  • Late fees

  • Damage or loss fees

  • Additional service charges

• A refundable security deposit may be placed on the Customer’s payment method.

• Deposit will be released upon return and inspection of Equipment.

• Deductions may be made for damage, loss, or late return.

Customer agrees to:

• Use Equipment only for its intended purpose

• Not overload crates beyond reasonable weight limits

• Not expose Equipment to hazardous materials, extreme conditions, or misuse

• Keep Equipment in their possession and control during the rental period

• Customer must ensure clear and safe access for delivery and pickup.

• Missed delivery/pickup due to Customer unavailability may result in additional fees.

• Equipment left outside is at Customer’s risk once delivered.

Customer acknowledges and agrees:

• Use of Equipment involves inherent risks including property damage or injury.

• BlackCrate Co. is not responsible for:

  • Damage to personal property during packing, moving, or transport

  • Injuries sustained during use of Equipment

  • Improper stacking, loading, or securing of crates

To the fullest extent permitted by law, BlackCrate Co.’s liability is limited to the amount paid for the rental service.

BlackCrate Co. does not participate in packing, loading, transport, or unloading. Customer assumes full responsibility for all activities involving the Equipment after delivery.

Customer agrees to return all Equipment in the same condition received, excluding normal wear and tear.

Fees:

• Damaged Crates: $15 per crate

• Lost or Unreturned Crates: $25 per crate

Final determination of damage is at the Company’s discretion.

Customer agrees to indemnify, defend, and hold harmless BlackCrate Co., its owners, employees, and affiliates from any claims, damages, or liabilities arising from:

• Use or misuse of Equipment

• Violation of this agreement

• Injury or damage caused during the rental period

Cancellations:

• More than 48 hours before delivery: Full refund

• Within 48 hours: 50% refund

• Same-day cancellation: No refund

Rescheduling:

• Allowed up to 24 hours before delivery at no charge

• Subject to availability

• Equipment not ready for pickup may result in:

  • Daily rental extension fees

  • Additional pickup charges

If BlackCrate Co. is unable to deliver or pick up Equipment due to:

• Inaccessible location

• Incorrect address

• Customer absence

Additional fees may apply.

BlackCrate Co. is not liable for delays or failure to perform due to events beyond its control, including but not limited to weather, natural disasters, or transportation issues.

By completing a booking, Customer confirms they have:

• Read and understood this agreement

• Agreed to all terms and conditions

• Authorized all applicable charges

This Agreement shall be governed by the laws of the State of Tennessee.